Technical help desk with English

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* Excellent customer service skills are paramount to success in this position * Empathy with the IT end-user experience * Proactive service * Results oriented * Bachelors degree in Computer Science, Management Information Systems or related field, or an equivalent combination of education, training and experience is required * 2+ years previous corporate experience strongly preferred * Demonstrated interest and aptitude in technology and technical issues * Proactive, confident and self-motivated * Strong time management and prioritization skills in a multi-tasking environment * Ability to work well in a team environment * Calm and clear thinking under pressure * Aptitude for analytical problem resolution * Ability to occasionally work extended hours, including evenings and weekend hours to meet project deadlines or resolve issues

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This positions primary role is to service the IT support needs of our user base in a demanding results-oriented environment. Detalles del cliente Our client is located in Madrid center, it is a business consultancy. Descripción de la oferta * Be the primary contact for IT related problems and issues for Bain employees * Take ownership from start to finish of the investigation, troubleshooting, and resolution of hardware and software problems on computer systems and other supported hardware (mobile devices, phones, voicemail, projectors, etc.) * Perform consistent follow-up with user to ensure complete resolution and user satisfaction * Maintain accurate inventory database, repair log and activity log * Proactively identify and complete TSG projects that add value to the department and/or our customers * Enforce TSG guidelines and policies to ensure data integrity, system reliability and data security while providing essential flexibility to end users * Build and deploy standard notebook and desktop computers * Support Audio-Visual equipment (Projectors, Videoconference Units) * Use Active Directory to create and manage user accounts and set permissions * Develop best practices in the IT environment through experience sharing * Coordinate off-site repairs with external vendors * Participate in Global projects if requested * Work with other TSG staff to test new applications and upgrades * Lead end user training programs * Provide off-hours, weekend and holiday pager coverage as needed * Iphone Skills * Hardware Skills Oferta de empleo Salary 18.000-20.000 EUR