Systems Technician

Do you crave the creativity and freedom of a startup but the stability of a large, established company? Are you seeking the autonomy to take risks, make decisions and drive business success? Do you want to accelerate your career to the next level?

Ingram Micro Cloud, a business unit of Ingram Micro, powers the world’s largest cloud marketplace, and is committed to helping our partners accelerate their digital business success by leveraging our hyperscale platform technology, infinite ecosystem of cloud solutions from the biggest innovators in the tech industry, and go-to-market support and resources to drive adoption and growth. With proven proficiency in SaaS, IaaS, IoT, security, and XaaS technologies, we invite visionaries to join our team and make an impact on this fast-growing industry.Ingram Micro Cloud is seeking a talented Systems Technician with a superb technical acumen and can-do attitude focused on supporting the hyper-growth of our infinite ecosystems of SaaS and IaaS solutions.

As part of the global 24x7x365 Cloud Support Engineering team, you are responsible for ensuring critical platforms remain operational and stable for our business. You will resolve escalated requests from 1st line support by coordinating the proper internal and external resources. You will engage with 3rd party support to build out support related process and standards. You will seek out opportunities to improve and optimize applications and processes used to support, monitor and maintain critical systems in order to minimize downtime. You will proactively work with development teams to continuously improve product stability and performance.

Ingram Micro’s mission is to help businesses to fully realize the promise of technology. Touching 80% of the technology used every day around the world, no other company delivers the full spectrum and scale of global technology to businesses around the world. With almost $50 billion annual revenue in 50+ countries and 32,000+ associates worldwide, Ingram Micro’s global infrastructure and deep expertise in platform technology, cloud, and mobility enable our customers to operate efficiently and successfully in the digital economy.

Responsibilities • Handling ticket escalations from 1st Line of Support within OLAs• Triaging to internal and external teams, pushing for resolution within OLAs• Monitoring systems and handling events• Incident Management• Domains and SSL management• Technical Documentation

Requirements• Strong understanding of cloud-bases services and technologies such as Microsoft Azure and AWS• Have experience working with Webservers and Databases – Apache, IIS, MySQL, MSSQL• Have a good understanding of Monitoring tools (Zabbix, Monitis)• Strong knowledge of Web Protocols – DNS, HTTP, HTTPS (SSL), FTP• Understanding of domain name registration & management process• Network troubleshooting skills and understanding of TCP/IP protocols• Programming/scripting experience, such as Python, PHP and Javascript• Drive operational efficiency and improvements• Passion for providing exemplary customer service• Eager to learn new technologies• Professional communication skills, both verbal and written• Self-motivated and proactive in performing duties• Attention to detail• Team player

Nice to have. Exposure to:• ITIL certification• Microsoft Azure certification• Experience administrating Datacenter environments (storage, network, virtualization)• Experience with Odin Service Automation platform• Exposure to Docker, Jenkins, Terraform, Virtuozzo, Hyper-V• Experience working with API (REST, Oauth)

*Ingram Micro is committed to hiring and promoting the most qualified applicants for available positions. To achieve this goal, the Company, where permitted by law, will conduct background investigations on all candidates considered for this opening*