Social Media - Community Manager

The Social Media Community Manager is responsible for the day-to-day management of our Glamping Hub community across all channels. This role requires someone highly motivated, a creative individual with experience and a passion for connecting with current and future customers. Community leadership and participation, both online and offline, are essential.

Responsibilities

- Manage social media marketing campaigns and day-to-day activities.- Develop the social media strategy using innovation, and learnings of new trends within the social media sphere. - Create and post content in a highly organized manor, planning accordingly.- Ensure timely responses, and ensure the brand voice is carried out across all channels.- Manage social media programs.- Develop and increase engagement and loyalty with our communities.- Report on all social media analytics and deliver standard analysis and reporting of day to day posts, campaigns and the digital listening sphere.- Working with our support team to ensure the best customer service response is given.- Manage all social media initiatives with a high level of innovation and a goal centric mentality. We want you to: - ‘Be the brand’— become an advocate for the company in social media spaces, engaging in dialogues, and answering questions appropriately.- Demonstrate the ability to map out a comprehensive social marketing plan. Drive social media testing and metrics.- Develop organizational elements in order to implement a proactive process for capturing happy, loyal customer online comments.- Create your own social persona and actively go out within the online community to connect with potential customers and advocate accordingly.- Monitor trends in social media tools, applications, channels, design, and new strategies.- Identify threats and opportunities in user-generated content surrounding the company. - Report notable threats to appropriate management. Qualifications and skills - A native level English speaker.- Maintains excellent copywriting and language skills.- Ability to represent the brand in our tone of voice, and language with our specific audiences.- Displays in-depth knowledge and understanding of social media platforms and how each platform can be deployed in different scenarios.- Experience managing or working on social media for a medium to large size brand.- A foundation of knowledge of principles of SEO including keyword research and Google Analytics.- Possesses a great balance of both creativity and analytics in their work and practices superior time management.- Is a team player and self-starter with the confidence to take the lead and guide other team members when necessary. - Demonstrates winning social customer service techniques such as empathy, patience, advocacy, and conflict resolution. What we offer

- The opportunity to develop your career in a fun, collaborative, professional environment.- Amazing international team - we have over 13 nationalities!- Proven track record as an ambitious international startup.- Paid training resources for ongoing career and personal development.- Team activities, all-company events and glamping gift card.- Pet-friendly, environmentally-conscious office.- Flexible hours and schedule.