Service Desk Systems Technician - L2

We are currently looking for a Service Desk Technician for our IT Department.

Responsibilities

- Incident, Problem and Request management via ticketing system.- Hardware / Software troubleshooting and resolution on different OS (Windows 7/8/10, macOS, iOS, Android etc.).- Support new projects / tools implementation and documentation.- Computers and new users set up.- Telephony set up and basic troubleshooting.- Networking basic troubleshooting and patching.

We offer

-Full-time (39 hours/week) position.-Contact: 6 months+6 months+ Indefinite-Salary: from 19000Euros gross/year to 21000Euros gross/year with a variable bonus of 1200Euros gross/year.-Schedule: from Monday to Friday, from 09.00 to 18.00.-Opportunity to grow in an international team.

Requirements

-High level of Spanish and English is a MUST (85% of the users are foreign).-Experience providing support to Windows and Mac OS and typical office software.-Great customer service skills.-Ability to explain technical issues to non-technical users.-Good communication skills.-At least 2 years of experience working in a similar position would be desirable.-Familiarity with ITILv3 is a plus.-An organized person, capable of managing many tasks, prioritizing and reaching milestones and targeted goals.

_The recruitment processes and people involved in them (both recruiters and Project Managers) will not discriminate any candidacy because of age, disability, ethnic, marital status, gender, nationality, ideology, politic, race, religion and sexual orientation