We are looking for a talented Helpdesk Technician L1 to join our IT department. You will serve as the first point of contact for users seeking technical assistance over ticketing system, phone or email.
Responsibilities: • Perform remote troubleshooting through diagnostic techniques and pertinent questions • Determine the best solution based on the issue and details provided by users • Walk the users through the problem-solving process • Direct unresolved issues to the next level of support personnel • Provide accurate information on IT products or services • Record events and problems and their resolution in ticketing system • Follow-up and update customer status and information Pass on any feedback or suggestions by users to the appropriate internal team • Identify and suggest possible improvements on procedures • Writing, editing, and revising training manuals for new and updated software and hardware
We offer:
o Contract: 6 months + 6 months + indefinido o Salary: between 16.000 - 18.000 Euros gross/year depending on experienceo High possibilities to grow inside the company o International and dynamic environment in Barcelona o Employee discounts Requirements: • Experience as a help desk technician or other customer support role• Good understanding of computer systems, mobile devices and other tech products• Ability to diagnose and resolve basic technical issues• Excellent communication skills• Customer-oriented and cool-tempered• High level of English and Spanish ***The recruitment processes and people involved in them (both recruiters and Project Managers) will not discriminate any candidacy because of age, disability, ethnic, marital status, gender, nationality, ideology, politic, race, religion and sexual orientation.***