TAPP Water is looking to hire a Customer Care Assistant to bring the best possible experience to prospective, new and existing clients of TAPP. The candidate will help out our Customer Care and Operations Specialist to make it happen and find creative ways to make our customers the number one priority for the company.
We currently have over 10,000 active customers worldwide and expect to grow to over 25,000 by the end of 2019.
RESPONSIBILITIES:
The Customer Care Assistant will be responsible of: > Replying to doubts, suggestions and complaints from prospective and existing clients through different channels (email, phone, WhatsApp Business, Facebook and Instagram). > Compiling and analyzing the incoming requests and complaints to find strategies to improve the existing experience and to propose new actions that could be implemented in different areas of the company. > Preparing files and documentation needed from our distribution partners. > Managing and preparing orders in those cases in which they are not distributed by our logistic partners. > Helping out in other tasks related to customer service.
REQUIREMENTS:
The following proven experience is mandatory for the role: - 1-2 years of experience in a similar role / in a role facing the public directly - Native Spanish speaker and advanced English - Outstanding communication skills (written and oral) - Proactivity - Flexibility and patience - Hands-on mindset - Organization skills - Social media savvy - Capability of working independently as well as part of a team. - Comfortable in a fast-paced international environment.
DESIRED:
- Catalan speaker - Experience in consumer goods / products - Experience with Intercom or other CRM tools - Worked in a startup before
LOCATION:
Barcelona, Poblenou - 5min from the beach.
BENEFITS - WHAT WE OFFER:
> Salary will vary depending on experience > Bonus based on performance > Shares > Be part of something that will make the world a better place > A real impact on company performance and growth > Great start-up culture and an international and friendly work environment > Possibility to work remotely from time to time
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ABOUT TAPP:
TAPP Water has the ambitious goal of avoiding 1bn plastic bottles by 2023 and build a $100m business. We do this through simple solutions that provide clean and healthy water from the tap, with a minimum environmental impact. The company is based in Barcelona with a team of experienced entrepreneurs, product, digital and technology experts.