Community Manager

Our DNA:The Keenfolks means people and people means values… to be a member of this great family is not just a matter of making money and sustaining ourselves. It’s all about purpose, commitment and excellence in every single thing we do. Attitudes that enable us to build a great relationship with our family, friends and work environment. It is all  about the way we live and the intrinsic motivations we have that drive us to solve daily challenges to get things done. As simple as learning from our failures, always being fun spirited and laughing about ourselves… that’s the Keenfolks DNA!

Summary of Position:The Community Manager is an appointed administrator for clients’ corporate social media communities (i.e. Facebook Page). The Community Manager is responsible for moderating User Generated Content that appears and escalating any issues to the appropriate internal/client teams.

Key Responsibilities:Community Strategy 30%

Assist with creation, conception, and presentation of social media strategy and integrated marketing campaigns.Interpret the direction of strategy/planning and creative leads.Communicate and coordinate client service, production and strategy/planning teams ensuring that community strategy supports overall brand goals and objectives.

Management & Moderation 40%

Listening & Reportingo Utilitze social listening tools like Radian6 and Buzzlogic to generate insightso Summarize insights and conversations to create actionable, client-facing reports that lead to optimization

Publishingo Create and maintain Content Calendars, including writing Facebook Status Updateso Post relevant content in accordance with Content Calender

Moderationo Review user generated comments and posts in a quick and timely mannero Respond to comments, when appropriate, in order to foster a positive community and add value to the user’s experience.o Enforce the Social Media Guidelines as defined by the brand.o Escalate User Generated Content, where appropriate, to internal and client stakeholders.

Team leadership 30%

Participate constructively in inter-department and cross-service line communicationsPre-Requisites:

Actively participates in a wide variety of social media activities such as blogging, community development and management, social bookmarking, commenting, etc.Understanding of popular social networks – design, functionality, usersDemonstrated ability to produce community management guidelines and documents that reflects the holistic understanding and implementation of the role of social media and its effects.Proficiency in PowerPoint and presentation tools and skills.Porificiency in social listening tools like Radian6 and Buzzlogic.Exceptional communication skills within the agency team.Very high attention to detail.Excellent verbal, written, and presentation skills.